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Congratulations John 🎉
You have resolved 85% more tickets than last year.
960
Resolved in 2022
630
Resolved in 2021
Calls
49
Agents Online
Tickets Resolved
Tickets
Avg. Response Time
Today's Tickets
Completed
50%
New
Assigned
70%
Closed
Overall
90%
Completed
Done
100%
Live Calls
Incoming
15
Outgoing
18
Agents Online
Busy
15
Online
18
Offline
13
By Priority
High
15
Medium
18
Low
13
Top 5 Agents
| # | Agent | Tickets | Time Spent | Feedback |
|---|---|---|---|---|
| 1 |
Elisa Shah
|
54 | 2 Hrs 30 Mins | |
| 2 |
Ladonna Jones
|
49 | 2 Hrs 21 Mins | |
| 3 |
Jewel Alexander
|
45 | 2 Hrs 15 Mins | |
| 4 |
Rich Spears
|
42 | 2 Hrs 10 Mins | |
| 5 |
Shelly Daniel
|
38 | 2Hrs 05Mins |
Feedback
Jesus Holmes
Amazing
3 mins ago
Damien Garrett
Great as always. All sorted with in a short time.
5 mins ago
Weston Moss
All sorted with in a short time.
5 mins ago
Andy Logan
Great support guys
6 mins ago
Kathryn Curry
Sorry guys
6 mins ago
Floyd Decker
Awesome support
9 mins ago
Monte Chang
Thanks
9 mins ago
New vs Closed
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